iOS Users Report Missing Fitbit Data — Reinstalling the App Might Help

Fitbit users on iOS are facing a frustrating bug that’s causing their health and activity data to vanish from the app. Metrics like steps taken, calories burned, and hourly movement are either missing or not loading at all. This issue has been widely reported across Reddit and Fitbit’s own support forums. Instead of progress bars showing your daily goals, many users are seeing blank or empty sections. Some even report endless loading screens when trying to check specific data like step history.

A Reddit user going by Large_Tuna101 described the issue by saying, “The fill-up meter is always empty. The calories page is blank.” Dozens of others echoed the same, noting that charts for daily, weekly, or monthly step counts aren’t appearing, and the hourly activity screen often remains stuck. In many cases, users are greeted by a spinning wheel that never resolves.

If this sounds familiar, there’s a relatively simple fix that’s helping many users. While Fitbit hasn’t officially explained what’s causing the bug—it may be tied to a recent app update like version 4.41—community members have shared a workaround that appears to resolve the issue for most people.

The fix? Uninstall the Fitbit app from your iPhone, then reinstall it from the App Store. Some users were hesitant at first, worried they’d lose their saved fitness data. One person asked, “Will I still be able to see my data from previous months?”

The good news is yes—you won’t lose your history. As another user confirmed, reinstalling the app doesn’t delete anything tied to your Fitbit account. All your stats are saved in the cloud, so once you log back in, everything should sync up again. And for those who tried it, like Large_Tuna101, it worked like a charm.

Fitbit is aware of the issue. A moderator on their support forum responded to users, confirming that the bug has been escalated to their internal team and a more permanent fix is in the works.

In the meantime, if your Fitbit stats are missing on iOS, try force-quitting the app first. If that doesn’t help, reinstalling it is a reliable next step to get your data showing again—without losing a step of your progress. A full fix from Fitbit should arrive soon.

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