Phantom Renewals Trouble Garmin Connect+ Users After Canceled Trials

Garmin’s new Connect+ subscription service is facing backlash after users reported being charged for renewals despite canceling their free trials. Many customers across online communities are sharing similar experiences, raising concerns about the company’s billing practices.

Users Report Re-Enabled Auto-Renewals

According to reports, users canceled their Garmin Connect+ trials during the free period and received official confirmation emails. However, they later discovered that their credit cards were charged, with auto-renewal mysteriously reactivated in their accounts. One user described canceling the subscription, receiving confirmation, only to later find the service re-enabled and a charge processed.

Growing Complaints on Community Forums

Multiple trending threads on the Garmin subreddit highlight the issue, with many users expressing frustration. Some report having to cancel their subscription multiple times, despite receiving prior confirmations that their accounts would not be charged.

Preventative Measures Taken by Users

In response, some customers have taken extra steps, such as disabling international transactions on their credit cards, to prevent unwanted charges. These precautionary moves reflect the growing distrust among early users of Garmin’s subscription service.

Timing Points to Trial Expiry Issue

The complaints appear to coincide with the end of the first wave of 30-day free trials, suggesting that the problem may stem from a glitch in Garmin’s new subscription management system. Some speculate about potential intentional practices, but many believe it’s a technical oversight rather than deliberate action.

Consumer Protection Concerns

The incident raises broader questions about consumer protection, especially as automatic renewal practices come under increasing regulatory scrutiny. Incorrect billing after cancellation could lead to legal complications if not addressed swiftly.

Garmin Yet to Issue Official Response

As of now, Garmin has not publicly responded to the reports. Users who were wrongly charged are being advised to immediately contact Garmin’s support team and, if necessary, dispute the charges with their card issuers.

Advice for Current Connect+ Subscribers

Those planning to cancel their Connect+ subscriptions are urged to double-check their cancellation status, save confirmation emails, and monitor their accounts closely to ensure they are not charged incorrectly.

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