Pop Mart App Crashes During Drops, Leaving Fans Frustrated

Many users have been unable to check out their orders on the Pop Mart app, encountering “unable to process order” errors and payment failures that stop transactions dead in their tracks . These glitches have left fans unable to buy collectible items during limited-time product drops.

On Reddit, multiple users shared that the checkout process repeatedly fails. One user advised logging out of all devices, clearing cache and cookies, then logging in on a single browser before attempting to order slowly—avoiding rapid clicks that may trigger bot detection . Their step‑by‑step workaround reportedly helped secure orders during recent drops.

Still, many users report that the app crashes throughout browsing, order alerts don’t appear, and the system becomes sluggish at peak times . On Facebook group threads, customers describe inventory and payment glitches, including error 500 messages that refuse to process transactions .

Affected users are increasingly posting on social media platforms like TikTok, showing failed payments and ordering errors during highly anticipated toy releases . Some videos even guide viewers to third-party fixes, like clearing app data or switching networks.

A popular YouTube tutorial walks through troubleshooting steps for the “Error 500” and checkout failures—showing users how to clear cache, update the app, or use a desktop browser to complete purchases . While some report success, others say none of the tricks consistently work.

These widespread issues are especially frustrating during flash drops, where high demand and limited supply already make buying collectible items a challenge. Users say it’s more than an inconvenience—it’s costing them both time and money.

Pop Mart hasn’t officially responded to the barrage of complaints. Meanwhile, users continue sharing community-sourced tips and workarounds to increase their chances of successfully placing orders. If you’d like, I can help compile the most effective methods or suggest alternatives for securing items during future product releases.

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